Plaza Locksmith in Ventura, California

I tried to get a copy of a key made and although Sophia was nice and tried to help, Michael was obnoxious, rude, and lazy. He rushed the job and I had to make a couple of trips back to get it redone. Before my last try, he said, "If this doesn't work, I don't know what to tell you." It didn't work and I had a feeling that it wouldn't because he rushed it, but I tried anyway. I ended up calling and got Sophia. I told her the problem and asked if she would be in the next day as I would like her to be the one to take her time and make the key. She said that she would and I asked her if there was a good time for her for me to stop by. She said that she would be in all day so anytime would be fine. When I stopped by that morning, Michael was there and adamant that she was not to come down from doing paperwork upstairs. I kept trying to tell him that I spoke to her the previous afternoon and that she could have told me that she would be unavailable in the morning and I would have gladly stopped by in the afternoon instead, but he kept cutting me off and told me, "she doesn't have all day to sit around waiting for you...leave my store..." When I had had enough I raised my voice so I could finally finish my sentence and told him that he had a bad attitude. He immediately said that I was the one with the bad attitude and said that he'd call the police if I didn't leave the store. I told him that I'd gladly speak to the police. He kept yelling at me to leave his store as he was giving me a refund. Unbelievable. I ended up going to Tri-County Locksmith. The guy there was incredibly nice and helped me to figure out what the problem with the key was. He is a vet, too, so I gladly will use Tri-County from now on.